LoGems

The Agreement

The agreement consists of these terms and conditions of sale, the information provided in the ordering solution, and any separately agreed terms.

In the event of any conflict between the information, what is separately agreed between the parties takes precedence, as long as it does not conflict with mandatory legislation.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.

The parties

Seller is

Lorsu OY
Niitynperänpolku 1-3 11b
00440 HELSINKI

hei@logems.com

Y-tunnus 3330066-7 

and is hereinafter referred to as the seller/seller.

The buyer is the consumer who makes the order and is referred to in the following as the buyer/buyer.

Price

The stated price for the goods and services is the total price the buyer must pay.
This price includes all taxes and additional costs. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.

Conclusion of agreement

The agreement is binding for both parties when the buyer has sent his order to the seller.

The agreement is nevertheless not binding if there has been a typing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer’s order, and the other party realized or should have realized that there was such an error.

The payment

The seller can demand payment for the item from the time it is sent from the seller to the buyer.

If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent.

We offer the following payment methods:

  • VISA or Mastercard

Delivery

Delivery has taken place when the buyer, or his representative, has received the digital items at the specified email address.

The digital item will be delivered automatically and immediately after your payment is confirmed.

If you don’t receive your digital item within 15 minutes of payment confirmation, please:

  1. Check your spam/junk folder
  2. Verify your email address is correct
  3. Contact our customer support team

We aim to provide instant access to your purchase, but in rare cases of technical issues, we cannot guarantee delivery within 24 hours of payment confirmation.

The risk of the goods

The risk for the goods passes to the buyer when he, or the buyer’s representative, has had the goods delivered in accordance with point 6.

Right of withdrawal

By purchasing this digital item, you acknowledge that your right of withdrawal (cancellation right) ends immediately when:

  • The digital content becomes available for download, or
  • You gain access to the digital item in any way e.g. email, account, or other

Since our digital items are delivered instantly after purchase and cannot be “returned” once accessed, no refund or cancellation will be possible after payment is completed.

You expressly agree to waive your right of withdrawal when completing your purchase, as the immediate nature of digital delivery makes the product unsuitable for return.

Note: This does not affect your statutory rights regarding defective products or items that substantially differ from their description.

Exceptional Refund Policy:

Under exceptional circumstances, if you have not used the digital item in any way, you may request a refund by contacting us by email within 7 days of purchase.
Each request will be evaluated on a case-by-case basis. If approved, the refund will be processed using the original payment method within 6 months.

Delay and non-delivery – the buyer’s rights and deadline for reporting claims

If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she wants to claim the defect. 

If the item has a defect and this is not due to the buyer or conditions on the buyer’s side, the buyer may, in accordance with the rules of the Consumer Purchase Act, chapter 6, depending on the circumstances, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand the contract terminated and/or demand compensation from the seller.

Complaints to the seller should be made in writing.

The seller’s rights in the event of the buyer’s default

If the buyer does not pay or fulfill the other obligations according to the agreement or the law, and this is not due to the seller or conditions on the seller’s side, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, demand the agreement be canceled as well as claim compensation from the buyer. Depending on the circumstances, the seller will also be able to demand interest in the event of late payment, debt collection fees, and a reasonable fee for undelivered goods .

Warranty

A warranty given by the seller or the manufacturer gives the buyer rights in addition to those the buyer already has under non-derogable legislation. A guarantee thus implies no restrictions on the buyer’s right to complaint and claim in the event of delay or defects according to what is stated above.

Personal data

The controller for collected personal data is the seller. Unless the buyer agrees to something else, the seller, in line with the Personal Data Act, can only obtain and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer’s personal data will only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases.

Conflict resolution

Complaints must be addressed to the seller within a reasonable time. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Norwegian Consumer Protection Authority for mediation.